Kostenloser Versand in Deutschland ab 30€
Versand innerhalb von 24h*
30 Tage Geld-Zurück-Garantie
Kostenlose Hotline 03943/2621772

Right of withdrawal

Cancellation policy

You have the right to cancel this contract within thirty days without giving any reason.
The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must send us

Cotton Prime
Yvonne Aydemir
Im Altenröder Felde 6
38855 Wernigerode
Phone: +49 (0)3943 / 2621772
fax: +49 (0)3943 / 2621774
e-mail: kontakt@cottonprime.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than thirty days from the day on which you notify us of the cancellation of this contract. The deadline shall be deemed to have been met if you send the goods before the expiry of the thirty-day period.

You shall bear the direct costs of returning the goods.

Make sure that the returned items are complete, unworn, unwashed, the product label is present and in original packaging.
Upon receipt of the goods, we will refund the bank transfer for the value of the goods!
We will not refund returns that are not in their original packaging or are soiled.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to:

Cotton Prime
Im Altenröder Felde 6
38855 Wernigerode

Phone: +49 (0)3943 / 2621772
Fax: +49 (0)3943 / 2621774
E-mail: kontakt@cottonprime.de

I/we(*) hereby revoke the contract concluded by me/us(*) for the purchase of the following goods(*)/the provision of the following service(*)

Ordered on(*)/received on(*): ___________________________________________


Name of consumer(s): ___________________________________________


Address of consumer(s): ___________________________________________







Signature of the consumer(s) (only in case of paper communication)


(*) Delete where inapplicable.